“Private companies are a pillar of society, without whom everything will collapse. Political will is not obtained, but created; therefore, citizens must demand changes if they want them to happen. Some defiance is also needed, don’t let us be the last ones in the row of digitalisation“ said Minister of Communications and Transport, Edin Forto, at the panel “At service to every citizen: adaptation and availability of online services” at the Regional Forum of Innovation, Technology and Entrepreneurship Sarajevo Unlimited.