Feedbacks from citizens (complaints and compliments)
Complaints
Each citizen is entitled to filing a complaint to this body that shall contain the following information:
- Appellant’s first and last name;
- Appellant’s contact information (address and phone number);
- Reasons for filing the complaint (date, time and place of the event; description of actions of improper, unprofessional or inappropriate conduct ...);
- Relevant evidence (attached to the complaint);
- Handwritten signature affixed to the complaint (if a complaint is submitted personally or in writing by the applicant).
Method of filing complaint:
Filing complaint in person
A complaint by a person or an authorised representative of a legal entity may be filed weekdays from 9AM to 5PM at the Protocol of the Ministry.
When filing a complaint in person, by mail, fax or e-mail, the citizens will use the following form.
Other methods of filing complaints
The Ministry of Communications and Transport of BiH, Trg Bosne i Hercegovine 1, 71000 Sarajevo
+387 33 284 751
When filing a complaint in person, by mail, fax or e-mail, the citizens will use the following form.
Compliments
In case of wishing to express compliments for the work of the Ministry or an employee of the Ministry, this can be done by addressing it:
The Ministry of Communications and Transport of BiH, Trg Bosne i Hercegovine 1, 71000 Sarajevo
+387 33 284 751
